Crisis Communications

The Celebrity Crisis Manual

As yet another public figure has been caught with their hand in the proverbial cookie jar we see the standard celebrity crisis response program rolled out.  They should produce a manual, or teach celebrity crisis communications 101, as the response is entirely predictable.

The power of boycotts

Boycotts have a mixed history of success. However, as social media becomes increasingly prevalent, they can become more and more powerful.

Breaking the rules

When a senior executive is urging customers to demand their money back from his organization it would generally be assumed that something has gone badly wrong.

What a difference two decades makes

Rewind the clock back to the summer of 1997 and Her Majesty the Queen was in the midst of one of the biggest PR disasters in living memory following the tragic death of Diana, Princess of Wales.

No comment, no control

Work in corporate PR for long enough and you’ll almost certainly have the opportunity to work on a large corporate retainer for a well-known international business or national household brand.

Preparation is everything

Not to put too fine a point on it, when it comes to crisis management, preparedness is the key to everything. Sincerity, openness and speed of response all have an impact as well, but if you’re prepared, then you’ll have these considerations factored in already.

Gone in 45 minutes

Depressed England football fans will have been more focused on the 90 minutes of abject incompetence against Iceland rather than the 45 minutes manager Roy Hodgson took to resign after the humiliation. The most sparsely populated country in Europe with a population of 332,529 competing in its first ever major international tournament deservedly beat England,…

Citigate Dewe Rogerson advising Hotel Chocolat on their IPO

Hotel Chocolat Group Limited, a premium British chocolatier and omni-channel retailer, has appointed their retained adviser Citigate Dewe Rogerson to manage its financial communications through its initial public offering process. The team is being led by Simon Rigby and Angharad Couch with support from Ellen Wilton and Elizabeth Kittle. Citigate Dewe Rogerson will handle media…